Frequently Asked Questions (FAQs)

 

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What type of requests fall under Facilities?

The facilities ticketing system should only be used for requests pertaining to maintenance, custodial, asset transfers, ID badges, events, and key requests. 


How do I place a facilities request?

Each department has a handful of designated employees who are able to place facilities requests. If you are unsure of who these individuals are, please reach out to your supervisor. In addition, all requests require supervisor approval before they are completed by the facilities staff. 
 

How do I access the Facilities work order system?

You can access iiQ Facilities on the OCM BOCES Facilities homepage by selecting "Submit a Facilities Request" in the menu on the left. You can also access the website directly using: ocmboces.incidentiq.com. 


How do I request access to the work order system?

Each department has authorized users with the ability to submit a variety of requests. If you have been deemed one of these authorized users, and have not received account confirmation from facilities, please ask your supervisor to place a request with the Director of Facilities.


How do I request being added to the Approved Fleet Driver List?

There is a "Fleet Driver Request" form available on our Facilities homepage. Please complete the form with your direct supervisor. The form may be submitted via interoffice mail to facilities, Henry C/Operations & Maintenance, or email. A confirmation email will be sent once you have been approved by the NYS DMV and added to the list.


How do I request a fleet vehicle?

To request a vehicle, please contact Facilities at: (315) 433-2644.



Revised: 2/1/2022