Labor Relations
Labor Relations Professionals
Collective Bargaining Agreements
Contact Us
Automated Substitute Call-In Service
Bus Drivers' Training
Drug and Alcohol Testing
Labor Relations Workshops
Automated Substitute Call-In Service

In March 2005, OCM BOCES began offering the Automated Substitute Call-In Service as an efficient and cost-effective alternative for arranging substitutes. We started with seven school districts and are now currently servicing 17 school districts. The cost to districts decreased by approximately 30 percent within the first six years of the program and the absence fill rate for the 2009-2010 school year was 95.3 percent.


The system employs the latest technology to provide the best-qualified substitute for an absence or vacancy by using custom set parameters based on individual district needs.


Employees can create absences and specify/prearrange a substitute at any time. The system will instantaneously create a list of the best-qualified substitute based on set parameters and call those substitutes during the next call-out period. 

Participating School Districts

Altmar-Parish-Williamstown Central School District Liverpool Central School District
Baldwinsville Central School District Marcellus Central School District
Cazenovia Central School District North Syracuse Central School District
Central Square Central School District Onondaga Central School District
Chittenango Central School District Onondaga Cortland Madison BOCES
Cortland City School District Oswego City School District
East Syracuse-Minoa Central School District Oswego County BOCES
Fabius-Pompey Central School District Phoenix Central School District
Fayetteville-Manlius Central School District Solvay Union Free School District
Fulton Central School District Syracuse City School District
Homer Central School District Tully Central School District
Jamesville-Dewitt Central School District Westhill Central School District

How to Register

1. Dial: 315-433-2640 for the Automated Subservice Call-in Service.
2. Enter your Access ID followed by the star (*) key
3. Enter your Access ID (AGAIN) followed by the star (*) key [Prompt is asking for the PIN #. Entering Access # the second time, is for registration and to create your PIN. This is a one-time only registration]
4. Record your name followed by the star (*) key

  • PRESS 1 to Accept
  • PRESS 2 to Re-enter
  • PRESS 9 to Exit and hang-up
5. Hear your callback telephone number
  • PRESS 1 to Modify your callback number
  • PRESS 1 if Correct
  • PRESS 2 to Re-enter
  • PRESS 9 to Exit to next step

6. Create a PIN at least four (4) digits, no more than eleven (11), in length followed by the star (*) key

  • PRESS 1 if Correct
  • PRESS 2 to Re-enter
  • PRESS 9 to Exit and hang-up

Registration complete. Save your Access ID and PIN # for future use.

PIN # Reminder

The “Forgot your PIN?” link supports users who want to log into the system, but have forgotten their PIN. When this link is selected, the system displays the PIN Reminder Request page. The user’s Access ID and the security code being displayed must be entered on this page.

Note: You must be registered and have your email address entered in your profile on the System to use this option.

If the email information provided by the user is valid, the system sends the user an email containing their PIN. This information will enable the user to successfully log into the system. The email is sent to the email address in the user’s profile. If the submitted information is invalid, the system will return an error message. If you receive an error message, contact the System Administrator at

E-Mail Notices

E-mails are automatically generated to provide notification on jobs and substitute assignments. Employees can receive email notifications when a job is created, modified or cancelled. Substitutes can receive email notifications for job assignments, assignment cancellation, and assignment reminders. These emails will contain job number, job location, classification and start and end dates. Administrators can receive reports and data via e-mail.

Call Out Periods '14-'15
Employee Quick Reference Card
Substitute Quick Reference Card

Want to Substitute?

Persons wishing to substitute in participating districts must apply directly with that district. All districts interview and hire potential candidates applying for substitute positions within their district. Once hired and approved by the District Board of Education, information is submitted to the Automated Substitute Call-In System, a profile is created and information will be distributed by the District to the Substitute.

Automated System

Telephone:  315-433-2640

If you have any questions or concerns, please email the system administrator at You may also call (315) 433-2606 between 6-10 a.m.

Last updated on 10/1/2014
Copyright 2015 OCM BOCES