Printer Usage
1. How would you describe your current job function?
Choose one
Administration
Professional Staff
Professional Support
Support Staff
Clerical
2. What types of computer applications do you use to perform your job? (Select all that apply)
BlackBoard
Email
Project Management
Schedule
SIS Access
Web Browser
WinCap
MS Access
MS Excel
MS PowerPoint
MS Publisher
MS Word
Other:
3. How do you communicate with INTERNAL (BOCES) people most often? (Select all that apply)
Phone
Email
Standard Mail
Face-to-face Communication
Fax Machine
Interoffice Mail
Other:
4. How do you communicate with EXTERNAL people most often? (Select all that apply)
Phone
Email
Standard Mail
Face-to-face Communication
Fax Machine
Interoffice Mail
Other:
5. How do you share documents most often INTERNALLY (BOCES)? (Select all that apply)
Email attachment
Interoffice mail
File sharing/public drive
Standard mail
Manually distribute
Fax machine
Other:
6. How do you share documents most often EXTERNALLY? (Select all that apply)
Email attachment
Interoffice mail
File sharing/public drive
Standard mail
Manually distribute
Fax machine
Other:
7. What frustrations do you have with the way you share documents? (Select all that apply)
None
Recipient lacks latest technology
Too complicated
Not sure they will see my document
Too slow
Too expensive
I don't know how
Other:
8. Do you print in color or in Black and White most often?
Choose one
Color
Black and White
Color and Black and White
I don't print
9. What frustrations do you have with network printing? (Select all that apply)
None
Didn't know I could
Poor print quality
Formatting problems
Don't have color printer
Too slow
Other:
10. When you print to a shared printer, do you pick up your print jobs right away or do you wait and pick them up later?
Choose one
Right away
Later
Why?
11. When are your peak times for printing in a year?
July/August
Sept/Oct
Nov/Dec
Jan/Feb
March/April
May/June
12. How often do you print multiple originals on your printers?
Choose one
Always
Sometimes
Rarely
Never
13. Why don't you print multiple originals on your printer?
Never thought about doing it
Printers are more expensive than copiers
Printers are for printing, copiers are for copying
Copiers have finishing options like collating, stapling
Printers are too slow
Other:
14. When you print to a color printer, what types of jobs do you print? (Select all that apply)
Don't print to a color printer
Memos, letters, e-mail
Presentation transparencies
Graphics
Presentation handouts
Reports, plans, spreadsheets
Other:
15. What are some of your frustrations with printing? (Select all that apply)
None
Printer jams
Driver problems
Network goes down
No training on equiptment
Insufficient memory
No stapling
Sorting through jobs
Too slow
Need better color solution
Font problems
Poor print quality
Unreliable
Other:
16. Are you satisfied with the print technology you use in your job?
Choose one
Very satisfied
Somewhat satisfied
Somewhat unsatisfied
Very unsatisfied
What added network print job technology do you feel is required?:
Copier Usage
17. Who does your copying?
Choose one
I do all jobs myself
I do small jobs myself, I give large jobs to support staff
I give all jobs to support staff
18. Where do you go to make copies? (Select all that apply)
I don't need copies
Multi-function device
Copier located within your workgroup
Site copy center
Department copier located in a copier room (walk-up)
Copy stores (Kinkos, Sir Speedy, etc)
Fax machine
Other:
19. What percentage of your copy jobs do you print off your printer first?
Choose one
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20. Of your copy jobs, what percentage use duplex or two-side copying?
Choose one
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
21. What are some of your frustrations with copying? (Select all that apply)
None
Takes too much time
Copier jams
Poor print quality
Copier breaks, is unreliable
No stapling
Copier is slow
Waiting
Walking
Other:
22. When you have to wait to use the copier, how long do you have to wait?
Choose one
0-3 Minutes
3-6 Minutes
6-9 Minutes
10 minutes or more
23. Are you satisfied with the copy technology you use in your job?
Choose one
Very satisfied
Somewhat satisfied
Somewhat unsatisfied
Very unsatisfied
What added copy technology do you feel is required?
Fax Usage
24. What percentage of your fax jobs do you print off a printer first?
Choose one
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
25. When you fax, do you wait for confirmation or drop your pages in and leave?
Choose one
Wait
Leave
26. What are some of your frustrations with faxing? (Select all that apply)
None
Walking and waiting
Thermal paper
Feeds pages poorly
Takes too much time
Sorting through incoming faxes
Transmission is too slow
Fax breaks, is unreliable
Poor print quality
Other:
27. Are you satisfied with the fax technology you use in your job?
Choose one
Very satisfied
Somewhat satisfied
Somewhat unsatisfied
Very unsatisfied
What added FAX technology do you feel is required?
28. Would you benefit from the ability to fax directly from your PC?
Choose one
Yes
No
29. What would you do to improve your printers, copiers or fax machines?