Continuing
Education
Fall
2008 Brochure - Office Skills
BETTER BUSINESS WRITING
Create a positive impression with your
customers, co-workers and management by
producing clear, concise business documents
that are both effective and professional.
Review spelling, word usage, punctuation,
and sentence structure needed to correctly
write letters, memos, reports, proposals, and
minutes.
OFS0436
9/30/2008-10/21/2008, 4 sessions
6:30 PM-9:00 PM, Days: Tu
MARY ELIZABETH ALBERTS
* CTC E114, $59
BOOKKEEPING I
Includes basic bookkeeping and general
accounting procedures, trial balances,
worksheets, income statements, balance
sheets, adjusting and closing entries, and
post-closing trial balances. Text and work
packet required. Please bring a calculator to
first class.
OFS0420
9/16/2008-10/16/2008, 10 sessions
6:00 PM-8:30 PM, Days: TuTh
FRED INTONDI
* HENRY A135, $99
BOOKKEEPING II
Continue with bookkeeping as you cover
payroll, billing invoices, accounts receivable
and accounts payable. Text required.
Prerequisite: Bookkeeping I or equivalent.
OFS0421
10/21/2008-11/25/2008, 10 sessions
6:00 PM-8:30 PM, Days: TuTh
FRED INTONDI
* HENRY A130, $99
BUSINESS OFFICE BASICS
**NEW**
Strengthen your self-confidence and
professional image while improving your
communication skills, people skills,
problem solving techniques, and time and
stress management. A good command of any
one of these skills will make you an asset
to any office, but a great knowledge of all
them will make you invaluable.
OFS0434
11/4/2008-12/2/2008, 4 sessions
6:30 PM-9:00 PM, Days: Tu
MARY ELIZABETH ALBERTS
* CTC E114, $59
COMPUTER KEYBOARDING
If you plan to work with computers, but
have little or no typing experience, this is
the place to begin. Good keyboarding skills
are indispensable for computer mastery.
Emphasis is on learning to touch-type on a
computer keyboard with accuracy and speed.
Text required.
OFS0410
9/16/2008-10/9/2008, 8 sessions
6:30 PM-9:00 PM, Days: TuTh
CARMELA CHARTOWICK
* CTC C205, $99
CUSTOMER SERVICE SKILLS
In today's world, providing quality customer
service is essential in all organizations and
businesses. As a frontline employee, you are
usually the first person a potential customer
meets either in person or on the phone.
Emphasis will be placed on responding to a
customer's needs and incorporating customer
service --greeting customers, answering the
telephone, transferring a call, message
taking, solving problems, and handling
complaints. Participants will share customer
service experiences and identify key words
that lead to either a positive or negative
experience.
OFS0438
9/16/2008-9/23/2008, 2 sessions
6:30 PM-9:00 PM, Days: Tu
MARY ELIZABETH ALBERTS
* CTC E114, $39
EFFECTIVE COMMUNICATION
Effective communication skills are critical in
the workplace and at home. They help you
become more productive, reduce stress and
enjoy your job more. In this course, we
will be looking at communication styles,
how culture and perspective affect
communication, effective listening,
leadership and management communication
issues, internal communication within a
company, dealing with difficult employees
or customers, coping and dealing with
hostility or manipulative people, along with
ways to prevent conflict through constant
and effective communication. One of the
keys to effective communication is being
aware of your own communication styles as
well as the environment in which you are
working. Use these skills at home or on the
job -- everyone can benefit by using effective
communication skills.
OFS0415
9/16/2008-10/14/2008, 5 sessions
6:30 PM-9:30 PM, Days: Tu
LEONARD COLELLA
* CTC B108, $69
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